Kitty Poo Club Reviews
Kitty Poo Club Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitty Poo Club has a 2.6 star rating from 13 reviews, consumers mostly neutral, and 100% would likely recommend; price level reported as high.
Key Takeaways for Future Customers
- Kitty Poo Club reviews note a great product and unique concept but issues with customer service and shipping.
- Expect auto-ship and subscription management tasks to require persistence; membership changes often need contact.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service, delayed responses, billing and refunds problems.
- Delivery and shipping delays, difficulty canceling subscriptions, and packaging damage reported.
Positive Feedback
Many mention the product quality as excellent and say the litter and boxes work well for cats.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kitty Poo Club has a 2.6 star rating from 13 reviews, consumers mostly neutral, and 100% would likely recommend; price level reported as high.
Key Takeaways for Future Customers
- Kitty Poo Club reviews note a great product and unique concept but issues with customer service and shipping.
- Expect auto-ship and subscription management tasks to require persistence; membership changes often need contact.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service, delayed responses, billing and refunds problems.
- Delivery and shipping delays, difficulty canceling subscriptions, and packaging damage reported.
Positive Feedback
Many mention the product quality as excellent and say the litter and boxes work well for cats.
Mastic Beach, New York
Question about litter.
I called and nobody answered. Twice.
So I went on chat and am waiting for my answer. As a new customer this is disheartening.
User's recommendation: The number you have on your site is wrong.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Very difficult to respond with their customer service options even though it states they will contact you within 1 to 2 business days or if you chat within a few hours. NOT TRUE!
I have some issues with the order I received when you sent an email. It says you'll be contacted by a human within 1 to 2 business days.
I've sent two emails and that has not happened. I then went into the chat and it stated I would be contacted within a few hours, but that has not happened either.
I called the phone number and all I could do was leave a message to freaking call me at this point. You have very *** customer service.
- Great product
- Very uncaring lousy customer service
Preferred solution: I would like to get the correct order and then have it for free in my previous order of refunded
User's recommendation: Tread careful if you start using their products because they have lousy customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen will box arrive
I paid for a box on the third and would like to know how soon it will arrive. The one I have now really needs to be replaced.
- Very effective i love it
- Hard to talk to someone on the phone none
Preferred solution: Deliver product or service ordered
Please reach out to our Customer Support team at support@kittypooclub.com and we can help by looking at your tracking information, which was included in the confirmation email we sent once the package was handed off to FedEx. Thanks!
Sedona, Arizona
Adjust delivery
It froze up and I didn't get to change my delivery date to Sept 1. Could you do that and let me know?
- Great product
- Chat did not get me to the right person
Preferred solution: Deliver product or service ordered
Hello! We just sent you an email about this, as we are happy to help change your upcoming order date. Thanks!
Albuquerque, New Mexico
No customer service I’m being ignored.
I need to go for my previous order because I believe its incorrect but two emails and a chat later, no response. I also called them and left a message. Nothing so far.
User's recommendation: Don’t use their products they don’t care about customers or your cats
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo find out where my package is
If this continues to go on I may cancel my subscription. Every month my order comes late do your research
For the most accurate and up-to-date location of your package, please use the FedEx tracking link included in your shipping confirmation email, as the carrier updates that directly throughout transit. If a 4-week schedule is feeling too tight, we’d also be happy to help customize a plan that works better for you and helps avoid stress around timing. Some customers prefer: Deliveries every 3 weeks Keeping an extra box or bag on hand Moving the next order date up slightly Our goal is to make sure you always have a clean litter box ready when you need it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
Can't get a live person to discuss making an order change, like getting a different cat litter with my next shipment.
- Monthly renewal of litter and box
- Cannot find a litter that does not track all over the house
Preferred solution: A human to talk to
User's recommendation: No clue
We are happy to help make changes to your orders, and our live support team can be reached at support@***.com or by calling 330-439-****. If we do not answer the phone when you call, please leave a message, and we will try to return your call within 24 hours.
You can also log into your account to make changes at your convenience. https://***/article/127-how-do-i-change-my-litter-type Thanks!
Grayson, Kentucky
Review order status
Was receiving product but shipments stopped.Explain why. Want to resume receiving this product to my gn
- Bad customer service
- This run around
- Customer service lacking
User's recommendation: Good product
We would love to continue shipping orders to you, but cannot post private account information here. Please contact us at support@***.com and a member of our support team can help reinstate your subscription right away. Thanks!
Tampa, Florida
I feel that the Kitty Poo Club has a great idea and
Thank you for checking on my shipment and sending it out today! My cat and I are happy Kittypoo Club members!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey have not canceled my subscription to their product Didn’t want a subscription to start Have cancelled the subscription twice and I’m still getting charged and delivered toWTF
Cancellation of subscription. Emailing for the 2nd time: I no longer want your product delivered; cancel the subscription.
- Will not cancel the subscription even after two request and continue billing me
Preferred solution: Apology
We are happy to help! You can cancel by logging into your customer portal on our website, or you can contact our support team for help via chat or email.
We want to be sure to help you with this right away, so that you are not charged again. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Tennessee
Delivery
- - FedEx won't follow delivery instructions and is unreliable.
- - I like the litter, but FedEx issues may make me stop buying if shipments keep using FedEx.
FedEx can't get my delivery correct. I won't use your product anymore if you continue to ship via FedEx.
FedEx refuses to follow my delivery instructions and I can't keep picking the package up at the roadside.
Furthermore, they will message that the package is out for delivery and then cancel. I have loved the litter itself, but I cannot continue fighting with FedEx.
- Litter is great
- Delivery company is terrible
Preferred solution: Deliver product or service ordered
User's recommendation: If you get consistent delivery the product is good.
We want to make sure your orders are arriving on time. Please reach out to support@***.com for help. Thanks!
Denver, Colorado
Unable to reschedule delivery online
Traveling when delivery is scheduled. Attempted to reschedule online.
Unable to do so.
Tried calling customer service. Automated message told me to send email!
Belleville, Illinois
To check my auto shipment contents
I need my Autoship checked to make sure I'm still getting a box & soy cat litter. Can you check my order & make sure it's correct & let me know it is?? Thank you in advance!!!
Preferred solution: Check that my Autoship is correct!!!
Glad to see that one of our Customer Support Experts was able to help confirm your subscription through email. Thank you for choosing Kitty Poo Club!
Kennebunk, Maine
Need litter and just want to get back on the auto delivery plan. Please call me if you need updated information!
- - Waiting for a response about litter supply.
- - Frustration with communication and prompt replies; may seek alternatives.
Waiting to hear from you about my litter supply !
Your requirements of 100 characters is crazy and my frustration with communication with you is increasing. Ive used your products for a few years now and if you cant answer more promptly Ill look for alternatives. Ive not had any significant issues with you especially over litter!
User's recommendation: Communication has been difficult of late otherwise this is a great company!
Kitty Poo Club's support team is ready to help if you need assistance adding new payment information. Please contact support@***.com and they can help right away. Thanks!
Lubbock, Texas
Cancel subscription
We have had to restructure our finances and our new budget cannot support the cost of kitty poo. We need to do something else.
Longview, Texas
Want 2: boxes instead of one per month
I want to subscribe for two boxes of litter per month starting now. I love your products, and I got another cat.
- Clean easy scool
- This is not good customer service
Preferred solution: Another litter box per month
User's recommendation: Great stuff
Congrats on the new cat! Looks like one of Customer Support Experts was able to help with your request.
Your subscription has been increased to 2 boxes. Thank you for choosing Kitty Poo Club!
Companies Similar to Kitty Poo Club
PrettyLitter
“Tried to talk to someone about changing credit card and changing subscription. All I get is a the...“
Skoon Cat Litter
Worlds Best Cat Litter
“Issue with two bags recently purchased. Both bags are like powder. I am going to have this dust all over...“
Feeders Supply
“I arranged boarding for my two dogs at the Dixie Highway location of Feeders Supply in November of 2024....“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Hi, ***! We are so sorry for the delayed reply, and are so sorry that you felt uncared for.
An email was sent earlier today, but I am following up with another to let you know that we are going to send a new order of boxes at no charge, to match the domes you recently received. Thanks for giving us the chance to make it right.